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Store Policies

Repair Policy

If something happens to your piece, you may send it back and have it repaired free of charge within 3 months of purchase with the original receipt .Any piece purchased over 3 months is subject to a repair fee. We will repair any jewelry design purchased through unikhandcreations.com. In order to keep your piece looking its best, avoid getting it wet and store it in a dry safe place. Please be sure to clearly label your package by writing ‘Return’ or ‘Repair’ on the outside of the shipment container. Before sending repairs, please contact us by email or phone for further shipping instructions. A restringing fee of $6.00 will be charged for all stretch bracelets before shipping. A $20.00 fee will be charged for all Shamballa repairs before shipping. We replace any missing stones from the cross, bar, and shamballa bracelets up to 3 months after purchase (with proof of purchase). Anything after 6 months will be charged a repair fee. All repairs and returns must be mailed to 1845 Satellite Blvd Suite 750 Duluth, GA 30097.

Return and exchange Policy

Regular orders can be returned within 7 days. However, the returned item must be in the original packaging, in the jewelry case with the receipt, and in unworn conditions. Please notify us by phone or email within 5 days before the return of said item. The customer is responsible for returning the item(s) pre-paid and insured . Credit issued will not include original shipping and insurance charges. We reserve the right to refuse a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. Special order sales are final and cannot be returned or exchanged. We will do everything we can to work with you, and make sure your experience with us is positive.

Shipping policy

We ship Monday through Friday excluding weekends and holidays. All orders will ship within 2-3 business days from the date of purchase. All packages will be sent via USPS for standard delivery or by UPS for express delivery.